Receive a Customer Return in the Warehouse

If you chose a Regular Return, your warehouse team needs to officially accept the package.

1. Go to Inbound > Customer Return.

2. Find the return. 

   • You will see the Return Merchandise Authorization (RMA) number generated automatically.

3. Enter Quantity: How many arrived?

4. Decision Time: Choose the disposition:

   • Return to Stock: Adds the count back to your available inventory.

   • Discard Returned Item: Receives it but throws it away (count does not increase).

5. Click Receive.